§ 300.151 Adoption of State complaint procedures.

Plain English summary

Each SEA must adopt written procedures for resolving complaints (including those from out-of-state filers) and widely disseminating those procedures to parents and other interested parties. When an SEA finds a failure to provide appropriate services, it must address both corrective action for the affected child and future service provision for all children with disabilities.

Key requirements

• Each SEA must adopt written procedures for resolving any complaint, including a complaint filed by an organization or individual from another State, that meets the requirements of § 300.153
• Providing for the filing of a complaint with the SEA
• At the SEA's discretion, providing for the filing of a complaint with a public agency and the right to have the SEA review the public agency's decision on the complaint
• Widely disseminating to parents and other interested individuals, including parent training and information centers, protection and advocacy agencies, independent living centers, and other appropriate entities, the State procedures under §§ 300.151 through 300.153
• In resolving a complaint in which the SEA has found a failure to provide appropriate services, an SEA must address the failure to provide appropriate services, including corrective action appropriate to address the needs of the child (such as compensatory services or monetary reimbursement)
• An SEA must address appropriate future provision of services for all children with disabilities

Affected parties

• State Educational Agencies (SEAs)
• Local Educational Agencies (LEAs) and other public agencies
• Parents of children with disabilities
• Parent training and information centers
• Protection and advocacy agencies
• Independent living centers
• Organizations or individuals filing complaints from other States
• Children with disabilities

Official source

https://www.ecfr.gov/current/title-34/part-300/section-300.151