NC 1501-10.1 Adoption of State Complaint Procedures

Plain English summary

This regulation requires the State Education Agency (SEA) to maintain written procedures for resolving complaints filed by individuals or organizations, including those from other states, and to widely disseminate these procedures to parents and other interested parties. When the SEA finds a failure to provide appropriate services, it must address corrective action for the affected child and ensure appropriate future services for all children with disabilities.

Key requirements

• The SEA has written procedures for resolving any complaint, including a complaint filed by an organization or individual from another State, that meets the requirements of NC 1501-10.3 by providing for the filing of a complaint with the SEA.
• Widely disseminating to parents and other interested individuals, including parent training and information centers, protection and advocacy agencies, independent living centers, and other appropriate entities, the State procedures under NC 1501-10.
• In resolving a complaint in which the SEA has found a failure to provide appropriate services, the SEA must address the failure to provide appropriate services, including corrective action appropriate to address the needs of the child (such as compensatory services or monetary reimbursement).
• In resolving a complaint in which the SEA has found a failure to provide appropriate services, the SEA must address appropriate future provision of services for all children with disabilities.

Affected parties

• State Education Agency (SEA)
• parents of children with disabilities
• children with disabilities
• parent training and information centers
• protection and advocacy agencies
• independent living centers
• organizations or individuals filing complaints

Official source

https://www.dpi.nc.gov/documents/publications/catalog/ec144-policies-governing-services/open#page=38